Four Seasons Residence Club Aviara, North San Diego

If I could give 10 stars to this resort and experience I would. Alexis and the whole front desk staff was patient and very on top of everything as we had ALOT of check ins. Hunter and Elena at the bar were absolutely STELLAR to our entire wedding party. They were quick and so kind. Other guests were treating them like they were their personal bartenders and being almost impatient, but they continued to both do their jobs with a smile on their faces. The morning ladies Taryn and Isabella were also just amazing. They took such good care of the rambunctious early risers we all were feigning for coffee and breakfast. Last but not least management Jessica, Sydney, just WOW. From bringing the kiddos in our party little fun gifts to just being so understanding and helpful we couldn’t be more appreciative! Far exceeded any of our expectations and made our bride and all our of towners feel so relaxed. It’s going to be hard going anywhere else after this kind of amazing treatment. BEST resort in Carlsbad by far.

We booked a room with full kitchen and two king beds through Expedia. We even called the desk at the four seasons before paying to verify what we were getting with each of the options. There was a cheaper option that was only a studio with kitchenette and we paid extra for the double king room plus full kitchen because we need more space with our toddler. When we arrived they said "we have you in a studio". I showed them the Expedia receipt that clearly said "double king". They did not care and said it was going to be an extra $100/night to get a room with one king bed, which is less than the double king we booked through Expedia. If a hotel is going to do business with third party booking sites they need to honor what was promised the customer.

Unforgettable and unparalleled personalized experience! The management and staff at Four Seasons gave us an unforgettable and personalized experience. There is truly no other service that compares. The mobile app is easy to use and communicate with the staff at any time (pre-stay, during stay and post-stay). The Check-out process was as expected - seamless and effortless. I just typed “check-out” on the chat within the app, and I was emailed the folio right away. During our stay, Four Seasons surprised us every day. Beginning with our arrival, we were surprised with an upgraded room that had a gorgeous and picturesque view. Moments later, we received freshly made pastries, a bottle of Proseco and a strawberry cake pop that had a touching note by the Manager, Mathew. We had assistance with our luggage (thankfully because there are no elevators) as we were driving to the room. Someone was always willing to help. As our week progressed, room service was efficient and shuttle services within the property were a joy - especially with Robbie, Jake and Diego. Being from the south, I got chilly with the wind in the evening. Robbie noticed so instead of taking the golf cart, he chose the van. The next time he picked us up, guess what he took? The van. It is details like these without saying a word that made us feel appreciated and noticed in the best way. When we went by the pool, my daughter and I were looking at something dark at the bottom trying to figure out what it was before we got in. Without asking for help, the pool staff immediately asked if all was good and then brought a net to pick up what ended up being a black napkin. We thanked the staff and asked how he knew we were wondering what was inside and his response was “it was his job to know and take care of us”. The pool set up included various plush towels. Relaxing feeling! I booked the first spa appointment for my daughter after her last soccer showcase and she had an experience to remember. First, we got greeted by the lobby staff wishing us a relaxing spa time after the shuttle service (how did they know?). The spa concierge attendant checked us in and handed the bathrobe, locker and slippers. Elizabeth was the aesthetician who had the softest hands, explained what would happen and made sure my daughter and I were comfortable. She made my daughter feel appreciated, and to our surprise, we arrived to our room to a fruit platter and thoughtful-inspiring card with a drawn soccer ball by Danielle - guest experience concierge. The spa later sent a couple of samples just like Elizabeth said. Housekeeping and turn down service were fast and effective. I enjoyed their company as well and got to know more about San Diego. The hotel has lush fields we used to practice soccer moves as we saw the beautiful horizon, sunset and felt the nice breeze. On our last day, management sent another delicious fruit platter and a thoughtful card signed by the majority of the staff that had helped us. It was a touching and unexpected moment and we loved seeing the names of everyone that made us feel special. Four Seasons provided the right environment that helped us achieve our goals in the soccer showcase and at the same time relax. They must have an integrated system that keeps EVERYONE aware of our requests, likes, dislikes and experiences because it was just seamless and personalized. They learned our preferences quickly. To stay at another hotel where Four Seasons is not available will be challenging because they just raised the bar. Thank you Four Seasons Residence Club team!